What Is Six Sigma

What Is Six Sigma

What is Six Sigma

Today’s global business environment is characterised by increasing extended supply chains across multiple organisational functions, third party partners and suppliers in many cases operating across different cultures, time zones and geographies.

Thus it is even more challenging and important for leaders to optimally manage their organisation’s process through Six sigma.

As organisations and leaders we need to ask theses critical questions at a core process level to be able to address the priority defeats within the end to end processes that affect the customers experience and in no time affect the bottom line.

Achieving superior performance is a watch word for every industry. Organisations around the world are in the mix of redefining their processes, techniques, and strategies they need to survive in uncertainty the solution we know is six sigma.

When we make fewer mistakes and prevent latent defects from being transferred to customers, cost of conformance to quality, the savings are clearly measurable. This improvement leads to lower costs, faster delivery, and higher customer satisfaction.

σ, sigma, is a letter of the Greek alphabet.

–Mathematicians use this symbol to signify Standard Deviation, an important measure of variation.

–Variation designates the distribution or spread about the average of any process.

Six Sigma contains a broad set of tools, interwoven in a business problem-solving methodology. Six Sigma tools are used to scope and choose projects, design new products and processes, improve current processes, decrease downtime and improve customer response time.

JK Michaels Six sigma course helps you understand your company’s end to end core processes to assist you develop a process system to create a repetitive winning model for the ever changing economy.

Six Sigma Video

*The DMAIC model is a systematic method for analyzing and improving business processes.

These are the process in Six sigma

It consists of five phases:

  • Define Opportunity
  • Measure Performance
  • Analyze Opportunity
  • Improve Performance
  • Control Performance

Course Outline

Define Phase Define Opportunity – What is important?

Validate business opportunity
Document and analyze processes
Define customer requirements
Build effective teams
Introduce statistical software

Measure Phase Measure Performance – How are we doing?

Determine what to measure
Manage measurement
Evaluate variation
Evaluate measurement systems
Determine process performance

Analyze Phase Analyze Opportunity – What is wrong?

Analyze potential root causes
Implement comparative methods
Conduct sources of variation studies
Apply failure mode and effects analysis
Conduct design of experiments
Generate improvement ideas
Evaluate and select solutions

 Improve Phase: Apply Response Surface Methodology

Present recommendations
Implement change

Control Phase Control Performance – How do we guarantee performance?

Develop and execute pilot plan
Plan and implement solution
Implement process control
Integrate processes
Close project and recognize team


Quality technicians, supervisors and managers, Plant managers, Directors and managers of engineering, Vice presidents or managers of customer service, Operations managers, Vice presidents of manufacturing, Directors and managers of patient services, Patient quality managers, CFOs, Presidents.


Please find attached a free template to help you improve your brainstorming and creativity.



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