November 17, 2018 - 8:30 am
November 18, 2018 - 5:00 pm
AddressPlot 14, Odeniran Street, Off Opebi, Oregun Link Bringe, Opebi Ikeja, Lagos View map
Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, from senior management to the sales force, from marketing to production and human resources.
CUSTOMER SERVICE INTELLIGENCE CERTIFICATION COURSE OBJECTIVES
After this customer service certification course, delegates will be able to:
Recognize what ‘customer service excellence’ really means – to you and your customers
- Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
- Understand and shape the role of each employee in the customer value chain
- Identify ‘best practice’ in managing different customer situations, including complaints
- Motivate and maintain morale in front-line customer service staff and teams
- Integrate all aspects of your organization to manage and exceed customer expectations
- Develop, motivate and inspire customer-value staff to deliver high quality consistently
- Measure and assess how well customer service standards and objectives are being achieved
- Overcome internal communication barriers
- Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards
Every staff member of organizations is recommended to take this course. Excellent customer service should happen at every level.
BENEFITS OF CUSTOMER SERVICE INTELLIGENCE CERTIFICATION COURSE
Acquisition of skills to eliminate unnecessary and costly calls to third parties.
Ability to pinpoint in real-time, any general problem so that customers enquiries are quickly answered
Ability to demonstrate professional customer service skills to improve customer satisfaction and customer loyalty
Developing listening skills and questioning techniques that can shorten the interaction time with customers
Ability to use case-based reasoning approach to perform an important task
Ability to clearly explain next step in a process and confirming that the customer is satisfied which in turn decreases the number of callbacks or return customers.
Acquiring a common process and language for dealing with customers
Ability to provide awesome customer service in a way that incorporates personal strengths.
BENEFITS OF CUSTOMER SERVICE INTELLIGENCE CERTIFICATIONCOURSE
To the Organization
Organisations will be able to meet and exceed customer needs and expectations, guaranteeing satisfaction
Deliver an experience a customer can value
Ability to gain more business through converting enquiries into sales
Acquiring skill on how to go above and beyond customer’s expectations and provide the kind of stellar service that creates life-long customers.
Ability to recognize the concept that customer satisfaction leads to increase in customer loyalty which leads to increase in profit.
I have learnt different ways to be a excellent customer service officer , ways of handling difficult client, words to be use and words not appropriate.
Seun OnasanyaAGS Movers Lagos
Yes, it is on my career path and will help understand my client during sales conversation.