CLIENT SERVICE TRAINING COURSE

Client Service training course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.

Client Service training course
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CLIENT SERVICE TRAINING COURSE

Client Service training course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in backup and support roles to build, maintain, and increase a loyal customer base. Each and every one of us serves customers, whether we realize it or not, either on the frontline of a company or supporting other staff. This one-day client service training course will help you develop skills in customer service to assist you in satisfying the customers and clients who rely on you for products and services.

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CLIENT SERVICE TRAINING COURSE Key Features

Benefits

KEY FEATURES

KEY FEATURES

PERSONAL IMPACT

ORGANIZATIONAL IMPACT

Course Outlines

  • Describe Customer Service
  • Identify Customer Expectations
  • Commit Yourself to Providing Excellent Customer Service
  • Create a Positive First Impression
  • Identify and Help Meet the Customer’s Needs
  • Create a Positive Last Impression
  • Make it Easy for Customers to Complain
  • Resolve the Problem
  • Cope with Upset and Difficult Customers
  • Answer the Telephone
  • Project a Positive Image Using Your Voice
  • Transfer Calls
  • Take Meaningful Messages
  • Describe Stress
  • Take Preventive Measures
  • Overcome Stress

Course Schedules

Course Name
Duration
Course Date
Location
Delivery Method
Course Fee
REGISTER

CLIENT SERVICE TRAINING COURSE

2 DAYS

FEBRUARY 10TH-11TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N85,000/N75,000

ENROLL NOW

CLIENT SERVICE TRAINING COURSE

2 DAYS

APRIL 21ST-22ND

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N85,000/N75,000

ENROLL NOW

CLIENT SERVICE TRAINING COURSE

2 DAYS

JUNE 9TH-10TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N85,000/N75,000

ENROLL NOW

CLIENT SERVICE TRAINING COURSE

2 DAYS

AUGUST 4TH-5TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N180,OOO/N170,000

ENROLL NOW

Explore something new

Training Options

Classroom Trainings

N85,000

  • Interactive,excitingly serious action oriented learning methodology
  • Classroom training by top instructors and practitioners

Live Online Virtual Training

N75,000

  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners

Corporate Trainings

Customized to your team learning needs and organizational goals

  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24×7 learner assistance and support

See WHAT OUR CUSTOMER SAYS

Testimonials

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PMP Certification Training.

Examination and Certification

This course will benefit anyone who interacts with customers, both internal and external.

  • Exam Type: Closed book, Multiple choice, multiple responses, matching, hotspot, etc.
  • No Of Questions: 180 questions per paper, 175 scored
  • Exam duration: 230 Minutes
  • Result: The passing score is determined through psychometric analysis

Now it’s time to make the commitment to prepare for — and pass — the exam. Carving out time and securing the proper materials to study requires discipline and focus. As a project professional, you’ve got what it takes.

Pad Your Schedule

 

Visit the Test Center in advance so you can:

  • Know precisely how to get there.
  • Find the room immediately on test day.

Test-day tip: Arrive 30 minutes early so you have time to relax before you start the exam.

Or, you can take your Exam online.

 

Know Your Limits

 

230 Minutes – Time Allotted for Exam Completion

  • Two 10-minute breaks for computer-based tests. No scheduled breaks for the paper-based exam.
 

Prove It’s You

 

Make sure your ID is:

  • Valid
  • Government-issued

And It Includes:

  • Your photo
  • Your signature
 

Stuff You Don’t Need

 

Calculators

  • Built into computer-based tests

Scratch Paper and Pencils or Erasable Boards and Markers

  • Provided by test administrators
 

Results – Just Like That

 

Computer-Based Testing

  • You’ll find out if you passed before you leave. 
 

Why JK Michaels

You will gain practical,useful and impactful skills from our experienced faculties.

CONSULTANTS: Our consultants are Practical, Professional,Experienced, Licensed & Effective personnel with minimum experience of over 25years.
CONSULTANT RATING: 96% of our training consultants scored A+ rating from our customers in 2020

JK Michaels joins the prestigious group of organizations approved by Project management institute USA,American Academy of Project Management (USA),Scrum Study institute USA, to provide world class Effective project management training; After a rigorous audit of our curriculum design, delivery, facilitators, and content of our courses.

We are also accredited by government as a management training and consulting firm.In addition to other international institutes including :International institute of Business analysis(IIBA);(APMG)Association of Project Management Group;International institute of Six Sigma Certification;Peoplecert,Clover Health and Safety,Nebosh,Pregen Business School Atlanta,Simplilearn;International institute of Supply Chain Management (UK).
JK Michaels is in alignment with International Standard in Quality and Safety

We are committed on delivering on our customers trust.

CUSTOMER RATING: 95% of our customers rated JK Michaels program excellent and of great value compared to what they pay.
REFERRALS: 95% of our business comes from referrals.
TRUST: Our customer retention rate is 95%.
TRACK RECORD: In year 2019, 96.4% of our customers rated JK Michaels as EXCELLENT.

Excitingly different, action learning system focused on improving talents & impacting bottom-line results.

JK MICHAELS LEARNING SYSTEM™ : Practical Action Learning + fun + intellectual intensity = Uncommon Performance
JK MICHAELS CONSULTING SYSTEM™ : Excellent project +process +People + Technology = Uncommon Performance .
CONDUCIVE LEARNING ENVIRONMENT: 99% of our customers rate our facility conducive serene and secure with unmatched technology, gourmet lunch, free refreshment, and WIFI.

After undergoing our training, our customers reported a minimum of 35% boost in their productivity,70% of them get promoted to a higher level at work, 98.5 % pass professional exam at their first sitting and 100% get to network and share experience with employers and top management.

We promise to support you until you succeed.

COURTESY: You are assured of a courteous and friendly customer service that will work with you until you succeed.
RESPONSIVENESS: We guarantee that your enquiries will be responded to, in three minutes.

Extensive topical resources, white paper, articles.

 

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