SKILLS FOR ADMINISTRATIVE OFFICERS TRAINING

SKILLS FOR ADMINISTRATIVE ASSISTANTS

Skills for administrative assistants training will enhance the delegates proficiency in interpersonal skills, phone etiquette,

START:
February 15, 2019
DURATION:
1 DAY
ID:
JKM/SA/242
CREDIT:
6
PRICE
65,000.00

Address

PLOT 14,Odeniran close,Off Opebi,Oregun Link Bridge,Opebi Ikeja,Lagos   View map

SKILLS FOR ADMINISTRATIVE ASSISTANTS TRAINING OVERVIEW

Skills for administrative assistants training will enhance the delegates proficiency in interpersonal skills, phone etiquette, computer applications, writing and common administration procedures.This unique workshop has been specifically designed for administrative assistants to obtain current knowledge and competencies in the practice of this demanding profession. The focus is on practical skills, tools and techniques to improve productivity, build a winning team with management and peers, and maximize value to your organization.

Work is not the only thing that matters in life, but most of us want to take pride in what we do.While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them.

The biggest influence on job satisfaction is our relationship with others.
This skills for administrative assistants workshop is designed for those who work in support positions, to help them improve their everyday performance in an office environment.
The two days will help you improve your communications skills, make a good first
impression, and develop personal management skills.

 

SKILLS FOR ADMINISTRATIVE ASSISTANTS TRAINING OBJECTIVES

At this program’s conclusion, participants should be able to:

  • Describe appropriate office dress.
  • Demonstrate knowledge of professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages.
  • List steps for dealing with difficult people.
  • Describe the communication process.
  • Explain barriers to listening and how to overcome them.
  • Demonstrate the use of open-ended and closed questions.
  • Rephrase blunt messages for better communication.
  • Apply techniques for dealing with angry or upset people.
  • Describe basic time-management skills.
  • Develop an action plan to improve communication skills.

How You Will Benefit from Skills for administrative assistants training:

  • U n d e r s t a n d t h e i m p o r t a n c e o f professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

Course Outlines

Module One: Course Overview

Module Two: Personal Best, Professional Best
The Importance of Appearance
First Impressions Count!

Module Three: Putting Others at Ease

Module Four: Distorted Thinking
Case Study: Angelique’s Thinking
Distorted Thinking

Module Five: The Steps to Feeling Good

Module Six: Understanding Assertiveness
What is Assertiveness?
Quiz
Evaluation

Module Seven: Improving Your Assertiveness Skills

Module Eight: Communication Skills

Module Nine: Asking and Listening
Asking Questions
Active Listening

Module Ten: Non-Verbal Messages

Module Eleven: Writing Skills
The Four C’s
Punctuation Pointers
Letters and Memos

Module Twelve: Getting Ahead
What Employees Want
What Others Want

Module Thirteen: Self-Management
Self-Management
Making Connections
Time Management Tips
Where Do You Stand?
Organizing Your Workspace
Being Proactive

Module Fourteen: Setting Goals
Setting Goals with SPIRIT
A Personal Action Plan

Module Fifteen: Working as a Team
Vegetable Head
Brainstorming

Module Sixteen: Working with Difficult People

Module Seventeen: Learning to Say No
Expressing Your No
Making Connections
Case Studies

Module Eighteen: Dealing with Stress
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan

Booking

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