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PROBLEM SOLVING AND DECISION MAKING FOR MANAGERS Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today’s decision makers must use a variety of thinking styles, methodologies and creative processes

March 30, 2019
12 PDU


PLOT 14,Odeniran close,Off Opebi,Oregun Link Bridge,Opebi Ikeja,Lagos   View map


Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today’s decision makers must use a variety of thinking styles, methodologies and creative processes. In this course, you develop your skills as a critical thinker and problem solver. You learn to leverage your personal thinking preferences using tools and techniques based on latest thinking.

This class teaches participants effective problem solving and decision making skills. The instructor will guide participants through the process of identifying root causes of problems, generating solutions to problems, establishing decision-making criteria, and using those criteria to select the best alternative solution to problems. Participants will learn to evaluate the benefits and risks of individual versus group decision-making approaches. Case situations will be used to help participants learn how to apply the problem solving and decision making processes to their own work situations.



  • Identifies and analyzes problems.
  • Uses sound reasoning to arrive at conclusions.
  • Finds alternative solutions to complex problems.
  • Distinguishes between relevant and irrelevant information to make logical judgments.
  • Develops new insights into situations and applies innovative solutions to make organizational improvements.
  • Designs and implements new or cutting-edge programs and processes. Exercises good judgment by making sound and well-informed decisions.
  • Diagnose potential and actual problems.
  • Demonstrate the ability to identify the root causes of problems.
  • Use creative problem solving techniques to generate multiple solutions. Evaluate alternative solutions and select the best one based on available data.


To individuals:

  •          It will expose the individual to a systematic approach of solving problems.
  •        It empowers the individual on how to analyse a problem and profer solutions.
  •         Acquire the business and technical knowledge to thrive in this challenging industry.

Course Outline

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What is Problem Solving?
To begin, participants will explore just what problem solving and decision making means. We will also look at different types of decisions, the difference between facts and information, and common decision making traps.

Problem Solving Styles
This session will explore the four types of problem solvers. Then, participants will work in small groups to identify their strengths and weaknesses, and how to use that knowledge to become better problem solvers.

This hour long exercise will ask participants to imagine that they are in a crisis situation. It will give them a framework to solve the problem and make decisions.

The Problem Solving Model
During this session, participants will learn about a three-phase model that they can apply to most problems. They will also have an opportunity to apply the model to two situations.

Six Ways to Approach a Decision
Next, participants will learn about Edward DeBono’s six thinking hats, and they will practice using the hats during a problem solving discussion.

The Problem Solving Toolkit
This session will look at eleven basic problem solving tools and two advanced tools (the gradients of agreement and fishbone analysis). Then, participants will apply these tools to a case study in a large group discussion.

Thinking Outside the Box
Participants will discuss ways to encourage creative thinking, including brainstorming and the random word method.

Decision Making Case Study
The afternoon of Day Two will be spent working on problems with the Peerless Data Corp. Participants will work in small groups to solve five different problems, and will be rewarded based on the quality of their decisions.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Who Should Attend

This programme is designed for all managers, leaders and professionals who wish to improve the accuracy of their conclusions and decisions
Individuals who desire to develop critical thinking and problem solving as a core competency
Professionals who are looking for a refresher programme on how to analyse problems and develop potential solutions





JK Michaels Institute

JK Michaels Institute is a forward thinking Project Management, consulting and training firm. Our solutions help clients improve performance, measurable growth in return on investment, manages change effectively and delivers excellent business result.


Telephone: +234 01 293 3181,
+234 8033596025 Direct Line;+353 1 6877091
Address:Plot 14 Odeniran Close,Off Opebi Bridge,Opebi,Ikeja,Lagos Nigeria.
33,Meadow Drive,Clonsilla,Dublin 15,Ireland.

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