August 4, 2020


PLOT 14,Odeniran close,Off Opebi,Oregun Link Bridge,Opebi Ikeja,Lagos   View map



Many improvement initiatives fail due to a fragmented approach to the alignment and execution of practitioner activities.  Operational Excellence (OPEX) supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement.   

This training course will equip you with the knowledge, skills and behavioral competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organization, reducing variation, defects, cycle times, lead times, waste and costs within your operations.

This training course will enable teams with the right tools to implement lean principles of process improvement into the very core of their culture, reducing waste and improving product and service value to the customer. Tools covered among others include 5S, 5W-2H, PDSA, DMAIC, Value stream analysis,Kaizen, Genchi Genbutsu.

The training course will cover:

  • Reasons why improvement initiatives can fail
  • The benefits of Operational Excellence
  • The 7 elements of operational excellence management system including 4 sources of risk, common causes of failure and specific key controls
  • Relevance of OPEX within the Banking sector
  • Success factors that drive sustainable performance
  • Problem solving tools and techniques
  • Change and Behavioral considerations



By the end of the training course, participants will be able to:

  • Prioritise and link improvement activities to achieve the organisation’s strategic objectives
  • Analyse the ‘Voice of the Customer’ to align changes to customer requirements
  • Engage stakeholders to collectively remove waste and optimise the whole ‘Value Stream’
  • Select the appropriate methods and tools within the improvement framework

·         Understand that operational excellence only comes with implementing a continuous process improvement (CPI) culture in an organization

·         Understand how to conduct a strategic planning session and align CPI efforts with organizational strategic goals

·         Understand how to establish the CPI infrastructure to initiate/sustain a CPI culture

·         Understand basic CPI methodologies and tools

·         Be able to facilitate a team improvement event

·         Be able to implement a CPI culture in any organization

  • Define Lean and its key terms
  • Describe the Toyota Production System and the TPS house
  • Describe the five critical improvement concepts
  • Use the Kano model to understand, describe, analyze, and improve value
  • Identify and reduce various types of waste
  • Create a plan for a more environmentally Lean organization
  • Use the PDSA and R-DMAIC-S models to plan, execute, and evaluate Lean changes
  • Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba
  • Prepare for and complete a basic 5-S
  • Describe the key elements of Kaizen events, particularly a Kaizen blitz
  • Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps
  • Go back to their organization with a plan to begin incorporating Lean into their corporate culture
  • Influence organisational culture and employee behaviour to support Operational Excellence



  1. Knowledge: Our graduates will have current disciplinary or interdisciplinary knowledge applicable in local and global contexts. You should be able to identify and apply current knowledge of disciplinary or interdisciplinary theory and professional practice to business in local and global environments.
  2. Critical thinking and problem solving: Our graduates will have critical thinking and problem solving skills applicable to business and management practice or issues. You should be able to identify, research and analyse complex issues and problems in business and/or management, and propose appropriate and well-justified solutions.
  3. Communication: Our graduates will be effective communicators in professional contexts. You should be able to:a. Produce written documents that communicate complex disciplinary ideas and information effectively for the intended audience and purpose, and
  4. Produce oral presentations that communicate complex disciplinary ideas and information effectively for the intended audience and purpose.
  5. Teamwork: Our graduates will be effective team participants. You should be able to participate collaboratively and responsibly in teams, and reflect on your own teamwork, and on the team’s processes and ability to achieve outcomes.
  6. Ethical, social and environmental responsibility: Our graduates will have a sound awareness of ethical, social, cultural and environmental implications of business issues and practice. You should be able to: a. Identify and assess ethical, environmental and/or sustainability considerations in business decision-making and practice, and
  7. Consider social and cultural implications of business and /or management practice.


Individuals will benefit by being able to apply the thinking and techniques to identify, evaluate and improve issues affecting them in the workplace.

  • Developing their own professional skills and critical thinking
  • Solving problems using structured, disciplined methods
  • Making data driven business decisions
  • Engaging more effectively with colleagues during team based problem solving
  • Learning key terms in the language of business improvement


Organisations will benefit from participants adopting holistic thinking, avoiding the sub-optimisation that can result from fragmented improvement activity.

  • Aligning improvements to strategic imperatives
  • Engaging all stakeholders in the improvement efforts
  • Reducing defects and waste across the whole value stream
  • Improving the effectiveness of key resources
  • Increasing customer satisfaction
  • Promoting organisational learning and engagement



  • OPEX Framework
  • DMAIC Improvement Method (Define, Measure, Analyse, Improve & Control)
  • Voice of the Customer
  • Customer-Supplier Partnerships
  • Strategy Deployment
  • Project Pipeline Development and Prioritisation
  • Process Mapping
  • Value Stream Mapping
  • Reliability
  • Effectiveness (Overall Equipment Effectiveness)
  • Zero Targets
  • Problem Statements
  • Project Charters
  • Root Cause Analysis
  • Behavioural Analysis
  • Organisation Culture Analysis


  • Lean Principles

·         Introduction and Course Overview

·         You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

·         Understanding Lean

·         To start, participants will learn what Lean is and what its origins are. Participants will also learn about the Toyoda Precepts, how Lean differs from Six Sigma, and some common Lean terms.

·         The Toyota Production System

·         Next, participants will learn about the Toyota Production System as presented by Jeffery Liker.

·         The Toyota Production System House

·         In this session, participants will learn about another representation of the Toyota Production System.

·         The Five Critical Improvement Concepts

·         Then, you will discuss five key ideas supporting Lean process improvement: value, waste, variation, complexity, and continuous improvement.

·         Understanding Value with the Kano Model

·         This session will explore value with the Kano model, which divides product or system characteristics into three groups: basic, performance, and value added.

·         Types of Waste

·         In this session, participants will learn about the three main wastes (muda, muri, and mura) as well as some new types.

·         Creating a Lean Enterprise

·         Next, participants will explore some ways to create an environmentally friendly organization with Lean. They will also learn about John Bicheno’s 20 keys to a Lean organization.

·         The Plan, Do, Study, Act (PDSA) Cycle

·         The first session of Day Two will cover the PDSA cycle, which should be used to plan and implement organizational changes.

·         Using the R-DMAIC-S Model

·         This session will cover the Recognize – Define – Measure – Analyze – Improve – Control – Sustain model, an advanced version of PDSA primarily used in Six Sigma.

·         Lean Thinking Tools

·         Next, participants will learn about some Lean thinking tools, including 5W-2H, Genchi Genbutsu, Gemba, and 5-S.

·         Kaizen Events

·         This session will cover the five levels of Kaizen events, with a focus on Level 3 (the Kaizen blitz).

·         Data Gathering and Mapping

·         Most of the second afternoon will be spent learning about and practicing various Lean data tools, including flow charts, Ishikawa (cause and effect or fishbone) diagrams, SIPOC charts, and value stream maps. We will also share some tips for effective data analysis.

·         A Plan to Take Home

·         The final session will challenge participants to think about roadblocks and pitfalls to Lean implementation and how to bring those lessons to their organization. Participants will also be given some ideas for Lean projects and a framework for a successful Lean approach.

·         Workshop Wrap-Up

·         At the end of the workshop, students will have an opportunity to ask questions and fill out an action plan.

  • 7 Wastes
  • Mistake Proofing
  • Problem Solving
  • Total Productive Maintenance
  • Set-up Reduction / SMED
  • 5S
  • Line of Sight
  • Control and Monitoring Plans
  • Change Management Framework
  • Behavioural Plan

This Operational Excellence training course is appropriate for everyone in the organisation but may be of special interest to anyone charged with driving the improvement of operating performance.





JK Michaels Institute

JK Michaels Institute is a forward thinking Project Management, consulting and training firm. Our solutions help clients improve performance, measurable growth in return on investment, manages change effectively and delivers excellent business result.


Email: mails@jkmichaelspm.com
Telephone: +234 01 293 3181,
+234 8033596025 Direct Line;+353 1 6877091
Address:Plot 14 Odeniran Close,Off Opebi Bridge,Opebi,Ikeja,Lagos Nigeria.
33,Meadow Drive,Clonsilla,Dublin 15,Ireland.

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