Interpersonal skills for Managers & Project Managers training are essential to building positive relationships at work. By

August 16, 2021
2 days


PLOT 14,Odeniran close,Off Opebi,Oregun Link Bridge,Opebi Ikeja,Lagos   View map


Interpersonal skills for Managers & Project Managers training are essential to building positive relationships at work. By developing our personal and social competencies, we are able to influence positive team interactions and performance. Interpersonal issues tend to be the most frustrating aspect of the work managers, and project managers do. For the project manager, interpersonal issues can hinder project success, especially in terms of meeting the project’s schedule and budget. They can also jeopardize achieving customer satisfaction with the project’s scope and quality

This course will equip participant with set of specific,practical skills that youcan use to resolve the difficult people issues managers so often encounter and to turn them from challenges and problems into opportunities.


At the end of the program participants will gain:

  • Recognize and Manage the Complex Processes of Communication in Order to Achieve Performance Excellence through Interpersonal Cooperation
  • Identify and Apply New Skills and Strategies to Enhance Individual and Team Performance
  • Identify and Analyze Communication Styles and Practice Appropriate Strategic Interpersonal Skills to Develop and Maintain Productive Workplace Relationships
  • Motivate and Influence Others to Work Cooperatively Toward Achieving Organizational and Team Goals By Effectively Communicating High Standards, Offering Productive Performance Feedback, and Recognizing Individual Accomplishments
  • The ability to provide strong leadership and to comfortably implement four key
  • leadership roles critical to success.
  • Different strategies for building effective and high – performing teams,
  • whether the teams are virtual or collocated.
  • Proven methods for motivating your team as well as understand your own
  • motivational style.
  • Best practices for communicating, with an emphasis on developing concrete
  • communications skills and recognizing what not to do.
  • Approaches for building and maintaining relationships with stakeholders at all levels, internal and external.
  • Decision-making approaches and managing relationships with people
  • who have dominant sources of power.
  • Proven methods for handling stress and responding to unexpected critical
  • incidents.
  • Best practices for resolving conflicts in the most productive and effective
  • manner ,along with ways to manage agreement to avoid group think.
  • Specific career management skills and approaches to follow in light of
  • complexities inherent in our working environment.


How You Will Benefit from Interpersonal skills for Managers & Project Managers Training

  • Solve problems by clarifying the real issues and roadblocks
  • Minimize conflict and build group commitment
  • Influence others and motivate them to profitable action through interpersonal skills
  • Give criticism when necessary and praise to produce results
  • Make trade-offs without being a pushover on big issues
  • Implement plans without strong-arm tactics
  • Develop credibility based on respect and trust
  • Find alternatives to working with “difficult” people
  • Generate enthusiasm for your ideas and proposals
  • Give direction without creating “static”
  • Save time, energy and talent by improving the entire “people” side of your job

Benefits of Interpersonal Skills for Managers & Project Managers  Training to the Individuals

  1. Developing Personal Impact
  2. Create a positive impact and impression with clients and colleagues every time
  3. Build rapport and communicate effectively with others
  4. Increase your confidence to negotiate more often in any situation
  5. Assert your views with increased confidence and make an impact on others
  6. Raise your profile and make the most of the career opportunities available to you
  7. Practise powerful influencing techniques and get buy-in to your ideas
  8. Identify the barriers to assertive behaviour and how they can be overcome
  9. Know how to express ideas and present information with authority and conviction
  10. Win more business and get buy-in to your ideas

To the Organizations

  1. Raises your Organizational profile
  2. Gives your Organization a voice
  3. Business Effectiveness
  4. Receive detailed feedback on products and services
  5. Ability to deal with difficult clients

Course Outlines

Communication and the New Workplace

Identify and Discuss the Importance and Key Characteristics of Effective Interpersonal Skills in the Workplace
Recognize the Expectations Your Manager, Peers, Employees and Others in the Organization Have of Your Interpersonal Skills Performance in the New Work Environment
Assess Potential and Real Barriers to Your Successful Use of Interpersonal Skills and Set Development Objectives for the Course

Understanding Perception, Self-Concept and Expressing Emotions

Identify How Perceptions Shape and Influence Your Interaction with Others and Their Responses to You
Apply Perception-Checking Skills to Reduce Misunderstandings and Faulty Assumptions
Analyze the Impact of Self-Concept on Willingness and Ability to Take Risks and Engage in High-Level Individual and/or Team-Based Performance
Recognize and Appropriately Respond to Expressions of Emotions at Work
Identify and Analyze the Ways in Which You and Co-workers Approach Work and Relate to Each Other

Nonverbal and Verbal Skills

Identify the Centrality of Nonverbal Cues in the Overall Process of Negotiating and Creating Shared Meaning
List the Components of Nonverbal Communication and How They Can Best Be Used in First-Impression Management
Recognize Common Verbal Barriers to the Creation of Shared Meaning
Apply a Five-Step Process to the Development and Delivery of Clear Messages
Analyze Cross-Cultural Interactions to Maximize Shared Understandings
Synthesize Verbal and Nonverbal Skills to Build and Maintain Positive Rapport and Relationships with Others Using
AMA-DiSC® Results

Using Listening and Feedback Skills to Build High-Performance Work Relationships

Identify Personal Listening Liabilities and Strategies for Improvement
Recognize the Uses of Feedback in Building Understanding and Achieving High-Performance Standards, Individually and in Teams
Practice and Apply the Use of Questions to Build Shared Information and Enhance Clarity
Analyze the Uses of Self-Disclosure, Feedback, Listening and Questions as Means of Achieving Productive and Satisfying Work Relationships with Peers, Your Manager and Others

Directing and Motivating Others

Review and Practice Steps to Effectively Give Directions
Identify What Motivates Others to Achieve High Levels of Performance and Effectiveness
Assess and Apply the Five Basic Principles of Building and Sustaining Cooperative and Productive Work Relationships
Review and Apply a Seven-Step Method for Influencing Others Across the Organization

Assertively and Productively Managing Conflict

Recognize the Differences Among Assertive, Nonassertive and Aggressive Behaviors
Analyze Needs and Select Appropriate Assertive Behaviors That Will Allow Others to Work with You and Give You What You Need
Recognize Interpersonal Behaviors That Contribute to the Productive or Destructive Nature of Conflict

Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills

Recognize and Use the Various Roles Necessary to Have a Productive and Satisfying Team Interaction
Identify the Stage of Team Development Your Work Group Is in and Respond and Adapt Appropriately
Evaluate Your Role as Team Leader and Select Actions That Will Guide the Team to the Achievement of Goals
Demonstrate Appropriate Use of Interpersonal Skills in a Team Process through Completion of a Team Survival Simulation

Setting a Plan for Continued Interpersonal Skills Growth

Develop an Achievable Interpersonal Skills Development Plan