Effective Business Communication Skill Training

Effective Business Communication Skill

Effective Business Communication Skill Training helps students understand the essentials of the communication

START:
March 27, 2018
DURATION:
2 Days
ID:
JKM/EBC/106
CREDIT:
12
PRICE
95,000.00

Address

PLOT 21,Peace Avenue,Oshorun Heritage estate,off Channels TV Avenue,OPIC,Isheri-North,Ikeja, Lagos.   View map

Effective Business Communication Skill Training Overview

Effective Business Communication Skill Training helps students understand the essentials of the communication process, identify potential communication problems, construct productive approaches to communication, and develop strategies to develop effective communication skills. Students can benefit from this class in their personal and family lives, in their learning, and in their career development.

This subject aims to introduce students to the basics of interpersonal and business communication, equipping them to communicate more effectively and with greater awareness and skill in both personal and business environments. It is designed to help students heighten their awareness of the function and value of communication. The subject aims to equip students with the ability to use the communication skills required in meetings, group discussions, interviews, and presentations.

COURSE OBJECTIVES OF EFFECTIVE BUSINESS COMMUNICATION SKILL TRAINING

On completion of this subject students should be able to:

  • Identify key elements and principles of communication
  • Demonstrate understanding of the communication process
  • Describe their own communication strengths and growth areas
  • Demonstrate ability to prepare and present a short oral presentation
  • Describe and practice key listening skills
  • Prepare a clear and informative piece of written communication
  • Identify common communication problems that may be holding you back
  • Develop skills in asking questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Learn how to firmly stand your ground and make your feelings heard
  • Enhance your ability to handle difficult situations without being manipulated

Benefits of Effective Business Communication Skill Training

To Individuals

  • Expanding Your Influence: Understanding the Psychology of Persuasion
  • How to Communicate with Diplomacy, Tact and Credibility
  • Developing Effective Business Conversation Skills
  • Building and Maintaining Relationships and Trust
  • Break Behavioral Patterns That Hold You Back
  • Save time on unnecessary re-work
  • Choose the most appropriate method of communication for the situation
  • Learn an objective way of analyzing communication pattern

Benefits of Effective Business Communication Skill  Training

To the Organization

  • Save time on unnecessary re-work
  • Make a great impression and to differentiate yourself from the rest.
  • Increase Efficiency and effectiveness
  • Maximize productivity
  • Know how to model excellence in others
  • Performance Management Cycle
  • Developing people
  • Understanding and unlocking human motivation
  • Benefits of Basic and Advanced business writing skills

Course Outlines

1: EFFECTIVE COMMUNICATION IN BUSINESS:

Definition, characteristics, process, importance of communication in business, different kinds of communication, features of communication.

2: THE PROCESS OF BUSINESS COMMUNICATION

Elements of communication, communication concepts. Non verbal Communication, process of preparing effective business messages, planning steps, basic organisational plans, beginnings and endings, composition of the message.

3. EFFECTIVE COMMUNICATION PRINCIPLES:

Through styles: completeness, clarity, conciseness, correctness, concreteness, gestures: considerations, manners: courtesy, presentations and follow-up or feedback.

4: BUSINESS LETTER:

Direct request, inquiries, claims and requests for adjustments, requests regarding routine business or public causes, invitations, orders, reservations, favourable replies, unsolicited favourable messages, request, sales letter, evaluating your achievements, market research, making preliminary career decisions, resume, job application letter.

5: BUSINESS REPORT:

Meaning and classification of business reports, preparation before writing reports, main parts of the report, organisation and outline of report body, visual aids, short reports, suggestions for short report, informational memorandum reports, analytical memorandum reports with graphs, informational and analytical report, formal report, working plans, prefatory parts: documentation and other notes, supplemental parts, presentation of the formal report.

6: ORAL PRESENTATION AND USE OF MODERN ELECTRONIC GADGETS:

Oral presentations and successful listening, improving oral presentations, improving your listening. Successful informative speaking, purpose of informative speaking. Analysis of audience. Organisation and outline of the informative speech. Support for informative speeches, successful persuasive speaking. Purpose of persuasive speaking. Audience analysis. organisation of the persuasive speeches. Successful business meetings. Meetings in business leadership responsibilities. Participant responsibilities. Methods of solving problems in meetings.

Who should attend?

Managers, leaders or anyone wishing to broaden and improve their self-management and interpersonal skills