ADVANCE CONFLICT RESOLUTION TRAINING

ADVANCE CONFLICT RESOLUTION TRAINING

ADVANCE CONFLICT RESOLUTION TRAINING: Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

START:
April 29, 2019
PRICE
150,000.00

Address

PLOT 14,Odeniran close,Off Opebi,Oregun Link Bridge,Opebi Ikeja,Lagos   View map

ADVANCE CONFLICT RESOLUTION

TRAINING

Course Overview

ADVANCE CONFLICT RESOLUTION TRAINING: Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

what you will learn

quick management of conflicts in the workplace.

Learn a Dispute Resolution System.

Avoid needless arguments,

manage negative emotions,

settle disputes and negotiate solutions

.It is a sad fact that saying one wrong thing can be enough to destroy the whole conversation.

Conflict management training is important because a badly managed conflict in the workplace could cause major damage to the productivity of the whole team.

Conflicts come in four major kinds:

  1. Conflict based upon poor behavior
  2. Conflict based upon differences of opinion
  3. Conflict based on misunderstandings
  4. Conflict based upon “character clashes”

You will learn to handle all four types on this course.

ADVANCE CONFLICT RESOLUTION TRAINING

Course Outline

1 – Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

2 – An Introduction to Conflict Resolution

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process

3 – The Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

4 – Creating an Effective Atmosphere

  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

5 – Creating Mutual Understanding

  • What do I Want?
  • What Do They Want?
  • What Do We Want?

6 – Focusing on Individual Needs

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership

7 – Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

8 – Generating Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

9 – Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

10 – The Short Version of the Process

  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps

11 – Additional Tools

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

12 – Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans

ILM CPD  training.

 

Course Outline

1 – Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

2 – An Introduction to Conflict Resolution

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process

3 – The Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

4 – Creating an Effective Atmosphere

  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

5 – Creating Mutual Understanding

  • What do I Want?
  • What Do They Want?
  • What Do We Want?

6 – Focusing on Individual Needs

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership

7 – Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

8 – Generating Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

9 – Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

10 – The Short Version of the Process

  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps

11 – Additional Tools

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

12 – Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans

 

Everyone dealing with day to day work environment

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